Shipping Policy

Thank you for shopping with us. We are committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• Once your order has been processed and shipped, you will receive a shipping confirmation email or SMS (if available).

Shipping Time

We currently deliver across the United Arab Emirates (UAE).

Estimated Delivery Time:

• Dubai, Abu Dhabi, Sharjah: 2–4 business days

• Other Emirates: 3–6 business days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any free shipping promotions will be clearly mentioned on our website.

Cash on Delivery (COD)

If Cash on Delivery (COD) is available, customers are requested to ensure that the correct payment amount is ready at the time of delivery.

Order Tracking

Once your order has been shipped, tracking information (where available) will be provided via email or SMS so you can monitor your shipment.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, shipping delays or additional delivery charges may apply. We are not responsible for orders delivered to an incorrectly provided address.

Delayed Deliveries

While we work with reliable courier partners, unexpected delays may occur due to factors beyond our control. We appreciate your patience and understanding in such situations.

Damaged or Missing Items

If your order arrives damaged or if any item is missing, please contact our customer support within 48 hours of receiving your order. Include your order number and clear photos of the issue so we can investigate and assist you promptly.

Contact Us

If you have any questions regarding shipping, please contact our customer support through the Contact Us page or by using the contact details provided on our website.